Comcast makes good on their errors

Written by: Tony Korologos a.k.a. mediaguru | Sunday, March 30th, 2008
Categories: Life • Miscellaneous

A couple of days ago I posted about my problems I’d had with Comcast’s customer service. They’d shut my old phone off two days before the new one was to be turned on, and weren’t going to do anything to help me out.

After that bad experience I thought “To hell with them. I’ll post about it on my golf blog and let about 200,000 people a month read it.” I did just that.

Within 24 hours I got a phone call from the local Comcast supervisor who was apologizing profusely about their errors. She told me that they intended to tell their employees the proper way to handle this type of situation and they’d also clarify what the original person did wrong. Then she offered me a free month of all my services, which amounts to probably $150. I thanked her and told her I thought that was a good and appropriate gesture for my trouble.

I felt it to be fair to write this post since Comcast did make good on their errors. Was it my previous HOG post which triggered the call? Perhaps.